Direct Manufacturer Coupons
4. If you receive a coupon link through a manufacturer’s web site or email and are unable to print it, contact the manufacturer. A typical customer inquiry in this case may indicate that you would really like to try their product, enjoy their other products, etc., but you were unable to print the coupon. Convey your disappointment, frustration, time spent trying to print. Anything that indicates you have invested time, money, or emotions that they can compensate you for (with coupons). Ask if it is possible to receive the coupon by mail, including your name, address, and mailing address. You can ask if there are other sources for coupons, but they may refer you to the newspaper.
5. If you want to [compliment them for a product, personal stories are generally rewarded. Is the product better than other brands you’ve tried? Did it solve a problem for you, fill some great need, or is just plain outstanding? Do you have a story that the marketing department would like? Make their day, and they just might make yours (with coupons).
6. If you want to complain about a product, think through the problem you are reporting. You cannot have your cake and eat it too - literally! If you are reporting spoilage, contamination, bacteria or something similar, the manufacturer will generally send packaging and shipping materials to you to return the product to them. Once received, they will issue a refund and test the product. No coupons. No free products.
The same is generally true of breakage; you must return the product and receive a refund.
If, however, you have encountered a more minor problem, the manufacturer will still want to know, and they will generally compensate you for your time and frustration by sending coupons. Examples: if the sour cream or yogurt container wasn’t full, or the lid wasn’t sealed; if the ice-cream was gooey and melted; if the trigger on the trigger spray was difficult to use with your arthritis; let them know. Typically coupons for one or two free (replacement) items will be provided, along with additional coupons to encourage you to continue to use their brands.
If you are reporting a product complaint, you must have the item UPC, lot number, packing info, when and where purchased, and price paid.
