Comments on: Is this Coupon Double Dip Wrong?

By: talyah

talyah — Thu, 17 Sep 2009 22:05:47 +0000

That’s blatantly wrong. It’s sneaky, it’s lying, it’s manipulative, and it’s theft.

By: Carol Ritchie

Carol Ritchie — Sun, 06 Sep 2009 22:40:14 +0000

#1 – all stores have a ‘coupon policy’ – if she was a regualar customer she should have known it.
#2 – intimidation with the check out clerk didn’t work – so she comes back? a thief with lots of guts….
#3 – the store manager’s post on 8/31 basically validates her actions – how does he/she know that person will ever return? (unless, of course, he/she knows her personally).
#4 – I hope the person who observed this appalling behavior told the customer service person and/or the store manager what had occurred.

By: Lisa

Lisa — Wed, 02 Sep 2009 12:31:40 +0000

If she would have submitted her coupons first and then had them scan her card, she could have done it according to policy and everyone wins. 3 rolls of paper towel for $6.75.

By: Tiffany

Tiffany — Tue, 01 Sep 2009 22:23:41 +0000

That’s horribly dishonest. I can understand the woman’s frustrations with the coupons not going through, but as someone who has worked retail, I know that the cashier has limited power in terms of dealing with coupons and certain discounts. I would have asked to speak with a manager, who I’m sure would have granted the discount in this case.
At my local Jewel, I have seen people who forget to give their coupons to the cashier during the transaction, and they’re sent over to the customer service desk to get the refund. I’ve never seen them go over sans groceries and demand savings for items they didn’t purchase. I wonder why customer service didn’t check her receipt.

By: flash

flash — Tue, 01 Sep 2009 15:26:21 +0000

I know several stores who do allow coupons to be used on each item, and some stores like Food Lion and Rite Aid ring the items up at half price instead of one free which makes it less complicated (unless you have a free product coupon). I don’t think she should have argued with the cashier, who really didn’t have the power to “fix it”, but I’ve never seen someone take their coupons to customer service and say they forgot to use them — and have them accepted! Each store has a right to their policy, and managers have the ability to make some exceptions. It just seemed like an odd way to bypass the rules. If the store has one set of rules and the manufacturer has a different set of rules, which one would you follow?

By: m

Tue, 01 Sep 2009 00:59:12 +0000

It was only wrong because she was dishonest about it. She should have asked the manager instead- come on, if you purchase 3 items, as long as you don’t end up with a negative final total, you should be allowed to use manufacturer coupons for 3 items. It’s not like the store looses money. I think stores that won’t take the coupons are being unfair and unfriendly to customers. I know I would have protested.

By: Jenna

Jenna — Mon, 31 Aug 2009 20:20:47 +0000

My first reaction use to be the same as the listed above , then I became a manager of a store. Understand the store does not care really if the coupon matches the sale, in the end the more coupons the store gets the more the store gets paid, if you read a coupon carefully it states that the store gets paid its value plus a small handling fee like .7cents up to 14 cents per coupon. Managers have to meet quote with sale if this is the only way the lady was going to afford to shop in the store I rather she ask for the money back on the coupons. My chance of her turning around and spending not only that $6.00 I just gave her but 3 times that on her next sale are about 9 out of 10 see i just gave her a great feeling about shopping in my store and it is proven that if you feel great about your shopping exeperince you will shop more often and with my store. Therefore she thinks she has just out smarted the store but I made money off of her she made money this time but the next time she visits my store she will feel so great about shopping in it that she will spend more time in the store more time equal more dollars. I get the money back on the coupons , because I can guarantee if i did not sell the exact item to her, I did to someone in the last few weeks and that means the coupons are valid for the store.
The cashier was just doing her job but the items were sold and so the customer is entitled to the coupon reimbursed.

By: Tashena Lynette Gonzales

Tashena Lynette Gonzales — Thu, 27 Aug 2009 17:13:19 +0000

I agree that is stealing and it is wrong. Meijer’s works the same way when you get something free it rings up as $.000 and you can’t use a coupon, I’m okay with that. If you don’t like the store policy shop at another one.

By: Mikki

Mikki — Wed, 26 Aug 2009 23:24:01 +0000

It’s people like that that ruin coupon shopping for others.Ugh. That’s frustrating.
I double coupon at Publix because they allow it. I wouldn’t push an issue like that if it was the stores policy.
I think it’s horrible that she not only came back, but took total advantage AND actually stole from the store by using coupons she didn’t have products for.
Such a shame to see people do things like this.. how do they sleep at night.