self-checkout

Why Self-Checkout Lines Make Some Shoppers Feel Watched and Nervous

You’re in line, scanning your items, and boom—the machine flashes a prompt, a staff person looms over you, or you notice cameras watching. Suddenly, rather than feeling efficient and empowered, you feel exposed, judged, or anxious. If you’ve ever avoided self-checkout or felt your palms sweat while scanning bread, you’re not alone. Understanding why self-checkout…